Refund policy

Pawvify 30-Day Return Policy

We want you and your pet to be completely happy with your Pawvify purchase.
If something isn't right, we'll make it right.

HOW LONG DO I HAVE TO RETURN AN ITEM?

You have 30 days from the date of delivery to request a return. After 30
days, we are unable to accept returns.

WHAT ITEMS ARE ELIGIBLE FOR RETURN?

To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original packaging
- Free from pet hair, odors, or signs of wear

Non-returnable items:
- Items that have been used or show signs of wear
- Items returned more than 30 days after delivery
- Items returned without prior authorization

HOW DO I START A RETURN?

Email us at pawvify@gmail.com with:
1. Your order number
2. The item you want to return
3. The reason for your return
4. Photos of the item (required for damaged or defective items)

We will respond within 1-2 business days with return instructions.

Do not send items back without first contacting us — unauthorized
returns cannot be processed.

WHO PAYS FOR RETURN SHIPPING?

Defective or incorrect items: Pawvify will cover return shipping costs.
Change of mind or wrong size/color: The customer is responsible for
return shipping fees.

WHEN WILL I RECEIVE MY REFUND?

Once we receive and inspect your return (typically within 3-5 business
days of receipt), we will process your refund to the original payment
method. Please allow 5-10 business days for the refund to appear on
your statement depending on your bank or card issuer.

DAMAGED OR DEFECTIVE ITEMS

If your item arrived damaged or defective, please email us at
pawvify@gmail.com within 7 days of delivery with photos of the damage.
We will send a replacement or issue a full refund at no cost to you —
no need to return the item.

WRONG ITEM RECEIVED

If you received the wrong item, contact us immediately at
pawvify@gmail.com. We will ship the correct item and cover all
associated costs.

CANCELLATIONS

Orders can be cancelled within 24 hours of placement. After 24 hours,
your order may have already been processed for shipment and cannot
be cancelled. Contact us as soon as possible at pawvify@gmail.com
if you need to cancel.

For any questions about your return or refund, contact us at:
Email: pawvify@gmail.com
Website: pawvify.com