Shipping policy

PAWVIFY SHIPPING POLICY

Last updated: July 2026

Thank you for shopping with Pawvify. We're committed to 
getting your pet's enrichment products to you as quickly 
and reliably as possible. Please read this policy carefully 
before placing your order.

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WHERE WE SHIP
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We currently ship to all 50 US states including Alaska 
and Hawaii. We do not currently ship to US territories, 
PO Boxes, APO/FPO addresses, or international addresses.

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PROCESSING TIME
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All orders are processed within 1-2 business days of 
placement (Monday through Saturday, excluding public 
holidays). Orders placed after 2:00 PM EST or on 
Sundays will begin processing the following business day.

You will receive an email confirmation immediately after 
placing your order, and a second email with your tracking 
number once your order has been dispatched.

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SHIPPING TIME
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Standard US Shipping: 7-14 business days after dispatch.

Please note that delivery times are estimates and not 
guarantees. Occasional delays may occur due to carrier 
delays, customs processing, weather events, or peak 
season volume. Pawvify is not responsible for delays 
outside our control once your order has been dispatched.

Total estimated delivery time from order placement:
8-16 business days (processing + shipping combined)

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SHIPPING COSTS
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Free standard shipping on all orders of $35 or more.

Flat rate shipping of $4.99 on orders under $35.

Shipping costs are calculated and displayed at checkout 
before payment is taken.

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ORDER TRACKING
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Once your order has been dispatched, you will receive 
an email containing your tracking number and a link 
to track your package in real time.

Please allow 24-48 hours after receiving your tracking 
email for the tracking information to update in the 
carrier's system.

If you have not received a tracking email within 5 
business days of placing your order, please contact 
us at pawvify@gmail.com and we will investigate 
immediately.

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LOST OR DELAYED PACKAGES
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If your tracking shows your package has been delivered 
but you have not received it, please:

1. Check with neighbours and around your property 
   for a parcel delivery
2. Check with your local post office or carrier depot
3. Wait 2 business days — packages are occasionally 
   marked as delivered slightly early

If your package is still missing after 2 business days, 
contact us at pawvify@gmail.com with your order number 
and we will work to resolve the issue promptly.

If your tracking has not updated for more than 10 
business days, please contact us and we will open 
an investigation with the carrier on your behalf.

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INCORRECT SHIPPING ADDRESS
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Please ensure your shipping address is correct before 
completing your order. Pawvify is not responsible for 
orders delivered to an incorrect address provided at 
checkout.

If you notice an error in your shipping address, 
contact us immediately at pawvify@gmail.com. We can 
only amend addresses before the order has been 
dispatched. Once dispatched, address changes are 
not possible.

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MULTIPLE ITEMS IN ONE ORDER
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If you order multiple products, they may arrive in 
separate packages and at different times. This is 
normal and does not indicate a problem with your 
order. You will receive individual tracking numbers 
for each package.

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DAMAGED ITEMS
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If your order arrives damaged, please photograph 
the damage immediately and email us at 
pawvify@gmail.com within 7 days of delivery. 
Include your order number and photos of the 
damaged item and packaging.

We will arrange a replacement or full refund at 
no additional cost to you — no need to return 
the damaged item.

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CONTACT US
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For any shipping questions or concerns, please 
contact us at:

Email: pawvify@gmail.com
Website: pawvify.com
Response time: Within 1-2 business days

We're a small team and genuinely care about every 
order. If something isn't right, we will make it right.